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Responsible Gaming Policy

1. Introduction

At BB Wave Inc. ("we," "our," "us"), we are committed to promoting responsible gaming and ensuring that all players have a safe, enjoyable, and controlled gaming experience. Our Responsible Gaming Policy is designed to help prevent gambling-related harm and encourage responsible participation in our online gaming platform.

We are dedicated to adhering to the Philippine Responsible Gaming Guidelines, as well as international best practices for ensuring the well-being of our players. We believe that our platform should provide entertainment and fun, but it is essential to ensure that gambling does not negatively affect the lives of individuals or their families.

By using our platform, you agree to the terms of this policy, which we strongly encourage you to read and understand.

2. What is Responsible Gaming?

Responsible gaming refers to the practice of engaging in gambling activities in a way that ensures the behavior remains within healthy limits, without leading to addiction or harm. This includes being aware of the risks associated with gambling and taking steps to maintain control over one’s gambling habits.

At BB Wave Inc., we believe that gaming should be fun, entertaining, and social. We do not encourage gambling as a source of income, and we emphasize that gambling should not be seen as a means of solving financial problems.

3. Commitment to Player Protection

We take the responsibility of protecting our players seriously. Our platform is designed with several tools and resources to ensure that our users can gamble responsibly. These tools help players stay in control of their gaming behavior and make informed decisions about their gambling activities.

3.1 Safe Gaming Environment

  • Fair Play: We ensure that all games offered on our platform are fair and operate using certified random number generators (RNG) for game results.
  • Security: We have implemented stringent security measures, including encryption technologies, to protect player information and ensure the safety of personal and financial data.
  • Prohibited Public Play: Playing in public places is strictly prohibited. This measure is in place to promote privacy, prevent unauthorized access by underage individuals, and ensure that gaming is conducted in a responsible and secure environment.

3.2 Educational Resources

We provide players with information on the risks of gambling and the signs of problem gambling. Our website includes helpful links to support organizations and guides to encourage responsible gaming.

4. Self-Assessment and Self-Exclusion

4.1 Self-Assessment Test

To help players evaluate their gambling habits, we provide a self-assessment test on our platform. This tool enables players to identify whether their gambling behavior may be harmful or indicative of potential risk. If the results suggest problematic gambling, we strongly encourage players to take proactive steps to limit or manage their gambling activities.

4.2 Self-Exclusion

If a player feels that their gambling is becoming excessive or difficult to control, we offer comprehensive self-exclusion options. Self-exclusion allows players to voluntarily restrict their access to our platform for a defined period or permanently.

Once self-excluded, the player will be completely prevented from accessing any gambling-related features of the platform.

Players may set self-exclusion limits based on the following:

  • Duration of Self-Exclusion: Players may choose temporary or permanent exclusion, with a minimum exclusion period of 1 day.
  • Notification: Prior to the end of the exclusion period, players will receive reminders and notifications before they regain access to the platform.

Withdrawal Access During Self-Exclusion

The following conditions apply during a player’s self-exclusion period:

  • Players who have self-excluded may still contact Customer Service to request the withdrawal of their available account balance.
  • Customer Service will verify the player’s identity before processing any withdrawal request.
  • We do NOT withhold or confiscate player funds due to a player’s self-exclusion status.
  • All withdrawals during the self-exclusion period will be processed in accordance with our standard withdrawal procedures.

5. Warning Signs of Problem Gambling

We urge players to be mindful of their gambling habits and to recognize the early warning signs of problem gambling. If you experience any of the following signs, it may be an indication that you need to take a break and evaluate your gambling behavior:

  • Gambling with money you cannot afford to lose.
  • Chasing losses: Trying to win back money lost by continuing to gamble.
  • Neglecting personal or professional responsibilities due to gambling.
  • Feeling distressed, anxious, or upset about gambling activities.
  • Hiding gambling behavior or lying about how much time or money you have spent.
  • Gambling as a way to escape from personal problems or emotions.

If you identify with any of these behaviors, we encourage you to seek help immediately through the resources provided on our website.

6. Support and Help for Problem Gambling

We are committed to supporting players who are experiencing gambling-related problems. If you need assistance or wish to speak to someone about your gambling behavior, we encourage you to reach out to the following resources:

Bridges of Hope Drugs and Alcohol Rehabilitation Foundation, Inc.

364 Aguirre Ave., Phase 3, BF Homes, Paranaque City

Contact: (02) 622 0193 / 0917 5098826 / [email protected]

Website: www.bridgesofhope.com.ph

Life Change Recovery Center

105 Scout St., Kamuning, Barangay Sacred Heart, Quezon City

Contact: (02) 415 7964 / 415 6529

Website: www.lifechangerecovery.com

Milestone Health and Wellness Center

58 Pedro Paterno, South Drive, Baguio City, Benguet

Contact: 0919 000 9188

Website: www.milestonehealthcenter.com

Gamblers Anonymous Philippines

Contact: 0915 938 2808

Website: www.gaphilippines.com

7. Underage Gambling Prevention

We take the issue of underage gambling seriously and comply with all relevant Philippine laws and regulations. To ensure that only adults (21 years of age or older) participate in gambling activities, we require all users to complete an age verification process during account registration.

We may request additional documentation, such as a government-issued ID, to verify the user’s age.

If we suspect that a user is underage, we reserve the right to immediately suspend or terminate their account and report the incident to the relevant authorities.

8. Our Commitment to Responsible Gaming

We are dedicated to continuously improving our responsible gaming practices. We review our policy regularly and make adjustments as necessary to meet industry standards and provide a safer, more secure gambling environment for our players.

In addition, we continuously monitor gambling activity and work closely with responsible gaming organizations to ensure our platform remains a safe space for all users.

9. Changes to This Policy

We reserve the right to update or amend this Responsible Gaming Policy at any time. Any changes will be posted on this page with the date of the update. We encourage you to periodically review this policy to stay informed about the measures we have in place to protect players and encourage responsible gambling.

10. Contact Us

If you have any questions or concerns regarding our Responsible Gaming Policy, please feel free to contact us:

BB Wave Inc.

Email: [email protected]

Phone: +632 5310-5450