Please read these Terms and Conditions carefully before you use, visit and/or access any part of our website and/or any sub-domain, and/or register an account on the website or mobile application operated by BB Wave Inc., doing business as 789Bingo (hereafter the "Licensee", "we", "us", or "our").

1. Acceptance of Terms

By accessing or using the 789Bingo platform, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, our Privacy Policy, our Privacy Notice, our Cookies Policy, and other applicable rules governing our products (collectively, the "Terms").

2. Player Confirmation

By using our Platform, you affirm:

• That the personal information and identification provided are true, accurate, and authentic.
• That you are not among those prohibited from engaging in gambling activities under Philippine laws, including but not limited to:
  • Public officials (whether elective and appointive)
  • Members of the Armed Forces of the Philippines (AFP) and the Philippine National Police (PNP)
  • Individuals below 21 years of age or students
  • PAGCOR officials and employees
  • Gaming site operators and their employees
  • Unregistered or banned individuals
  • Immediate family members of prohibited persons (i.e., spouse, children, parents, etc.)
  • Individuals listed in the National Database of Restricted Persons (NDRP)
  • GEL (Gaming Employment License) holders
• That you have neither been diagnosed with Compulsive Gambling Disorder nor registered as a Self-Excluded Player.

3. Account Registration and KYC

All players must complete a full Know Your Customer (KYC) verification process. This includes providing:

1. Full name
2. Date of birth
3. Contact information
4. A valid government-issued ID
5. A selfie holding the ID or any other approved method of verification
6. Place of Birth
7. Current Address
8. Permanent Address
9. Nationality
10. Nature of Work
11. Source of Income

• KYC process must be completed either before the player's first withdrawal or cash-out request or within three (3) days of registration, whichever comes first.

• Failure to complete the KYC process within this timeframe will result in the account suspension until verification is completed.

• Non-eligible players may face forfeiture of funds, which may be transferred in favor of the Government. Refund requests may be considered subject to government approval.

3A. Player Account Security

Players are responsible for maintaining the confidentiality of their login credentials (username, password, PINs, or any authentication factors). Any actions or transactions made using a player’s account credentials shall be considered valid. Players are advised not to share, disclose, or reuse their authentication credentials across different platforms.

If a player forgets or loses access to their login credentials, they may use the “Forgot Password” function or contact Customer Support for identity verification and password reset. The Platform requires strong passwords containing a mix of letters, numbers, and special characters.

3B. Authentication, Passwords & Account Locking

1. Authentication

   Players access their accounts using credentials (username and password) or other secure alternatives, such as OTP sent via SMS or email. Multiple authentication methods may be available where permitted. Passwords are recommended to be at least 8 characters.

2. Failed Login & Account Locking

   If a player enters incorrect credentials, a uniform error message is displayed regardless of which part is incorrect. After five (5) consecutive failed login attempts, the account will be temporarily locked for 1 hour.

3. Forgotten Credentials

   Players who forget their credentials can retrieve or reset them via OTP/message verification. Sensitive actions, such as withdrawals or account changes, also require re-authentication via OTP/message verification.

4. Balance Visibility

   Once authenticated, players can view current account balances and transaction options.

5. Inactivity

   After 30 minutes of inactivity on a Remote Player Device, players must re-authenticate to access their account.

6. Re-authentication

   A simpler re-authentication method may be offered on that device, such as OTP via message or PIN.

   • This functionality may be disabled based on player preference or regulatory requirements.
   • Once every 90 days, players must provide full authentication on that device.

4. Use of Platform

Permitted Use:

• Access via any device (mobile or desktop)
• Only one active session/device per account at a time
• For gaming use only

Prohibited Activities:

• Fraudulent or illegal activities
• Unauthorized access attempts
• Reverse-engineering the application
• Using bots or automated tools
• Disrupting Platform operations

5. Account Funding, Withdrawals, and Financial Transaction Controls

5.1 Initial Deposit

A minimum initial deposit of PHP 500.00 is required upon registration. The player must successfully complete and pass the initial KYC verification prior to making any deposit.

5.2 Deposit Methods

Deposits must be made through PAGCOR-authorized and AMLC-compliant channels that provide a sufficient audit trail. Deposited funds are available for wagering only after successful receipt from the authorized payment channel or once an authorization confirmation is provided. All authorization references will be securely maintained in the audit log.

5.3 Account Balance Requirement

Players must maintain a sufficient account balance to participate in games.

5.4 Withdrawals and Payouts

Withdrawals are subject to:

• System availability
• Completion of full KYC verification
• Internal compliance checks

Processing timelines via third-party providers:

• PHP 1–50,000: 1–3 business days
• PHP 50,001–500,000: 3–5 business days
• PHP 500,001 and above: 5–10 business days

Payments or withdrawals will only be made to accounts or addresses registered under the same name as the player. Delays may occur depending on third-party payment systems (e.g., GCash, Maya).

All deposits and withdrawals are processed within the specified timelines. The Platform does not charge additional service fees for transactions; however, third-party payment providers (e.g., GCash, Maya, banks) may impose their own transaction fees, which are beyond our control.

5.5 Transaction Controls

• Transactions exceeding operator or regulatory limits will be partially processed up to the allowable limit.
• Transfers of funds between different player accounts are strictly prohibited.

6. Game Selection

• Players may choose from the games available on the 789Bingo Platform.

• Disconnection during gameplay after a bet has been placed will not invalidate the bet.

• Game outcomes and transactions will proceed according to system records.

In the event of a disconnection, system interruption, or self-exclusion before a wager is settled, all undecided wagers shall be handled according to system records. Wagers that remain unresolved will either be settled based on final game outcomes or refunded to the player’s account, as appropriate and in compliance with regulatory rules.

7. Account Suspension and Termination

Accounts may be suspended or terminated for:

• Violations of Terms of Use
• Use of multiple accounts
• Use of bots or unauthorized software
• Players being under 21 or otherwise ineligible
• Suspected fraudulent or non-gaming use
• Use of third-party bank accounts or e-wallets

The Operator reserves the right, at its sole discretion, to:

• Refuse to establish a player account for any reason deemed valid;
• Refuse deposits to or withdrawals from any account for valid reasons, including suspected non-compliance or fraud; and
• Suspend or close a player account at any time in accordance with these Terms, unless there is a pending investigation or player dispute.

Any remaining balance, including winnings, may be forfeited in favor of the government, subject to applicable laws.

A player's violation of any provisions of the TOU shall be a ground for the suspension or cancellation of player's account.

7A. Inactive Accounts

A player account will be deemed inactive after six (6) consecutive months of no logins or transactions. Upon classification as inactive, the account may be temporarily suspended for security reasons. The player will be notified via email or SMS.

Balances in inactive accounts will remain secure and accessible upon reactivation through Customer Support, subject to identity verification and compliance review.

8. Voluntary Account Closure

• You may request account closure at any time via Customer Support.
• Any remaining balance will be returned in accordance with compliance procedures.

9. Disclaimer of Warranties

• The Platform is provided "as is" and "as available."
• We do not guarantee uninterrupted or error-free services.

10. Limitation of Liability

We are not liable for damages arising from:

• Insufficient funds
• Incomplete KYC
• System downtime (e.g., payment channels)
• Force majeure (fire, flood, outages, etc.)

11. PAGCOR Compliance

• 789Bingo is licensed and regulated by PAGCOR.
• Players agree to cooperate with any PAGCOR investigations or inquiries.

12. AMLA Compliance

• We comply with the Anti-Money Laundering Act (AMLA), including KYC, transaction monitoring, and reporting of suspicious activity to the Anti-Money Laundering Council (AMLC).
• Non-compliance may result in suspension or termination of accounts.

13. Responsible Gaming

• You may request self-exclusion at any time.
• If you believe you have a gambling problem, seek assistance from professionals or contact us for support.

14. Data Protection and Privacy

• Use of the Platform is subject to our Privacy Policy.
• By using the Platform, you consent to the collection and processing of your personal data in accordance with our privacy terms.

15. Intellectual Property

• All content on the Platform is the property of BB Wave Inc. or its licensors.
• Unauthorized use or reproduction is strictly prohibited.

16. Changes to Terms

• These Terms may be updated periodically.
• Players will be notified and required to re-accept the Terms during registration and whenever material updates occur.
• Continued use of the Platform after any changes constitutes acceptance of the revised Terms.

17. Communications

You may contact us through:

• Live Chat and Website
• Email and SMS
• Phone calls
• Social media (Facebook, Instagram, etc.)

18. Declaration and Consent

By registering, you confirm that:

• You are at least 21 years old and not listed on the National Database of Restricted Persons (NDRP)
• You understand and accept these Terms and Conditions
• All information you provided is true and correct
• You agree to comply with all PAGCOR rules
• You consent to our Privacy Policy and data processing
• You agree to complete Full KYC before requesting withdrawals
• You understand that any use of unregistered third-party accounts may result in suspension or termination

19. Jurisdiction and Eligibility

The 789Bingo Platform is operated exclusively within the Philippines and is intended only for individuals legally permitted to participate in gaming under Philippine law.

By using the Platform, you confirm that:

1. You are accessing the Platform within the Philippines.
2. You comply with the laws of your location regarding online gaming.
3. The Operator is not liable for any use from jurisdictions where gaming is restricted or prohibited.

Access and participation from outside the Philippines or from restricted jurisdictions may result in account suspension or termination.

20. Contact Us

For any concerns, contact our Customer Support Team via:

Live Chat (available on the website)

Email: [email protected]